Key Responsibilities

·       Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

·       Assist customers with questions related to products, services, orders, and account management.

·       Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.

·       Maintain accurate records of customer interactions and transactions in the CRM system.

·       Collaborate with other departments to resolve complex cases and improve customer experience.

·       Provide product and service information, troubleshoot technical issues, and guide customers through solutions.

·       Follow up with customers to ensure issues are fully resolved and provide updates as needed.

·       Stay updated on company policies, products, and services to provide accurate information.

·       Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications

·       Fluency in Russian and English (written and verbal) is required.

·       Prior experience in customer service, preferably in a call center or similar environment.

·       Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.

·       Proficiency in using CRM systems, chat platforms, and other customer service tools.

·       Problem solving skills and the ability to handle stressful situations calmly and effectively.

·       Excellent organizational skills with attention to detail and accuracy.

·       Availability to work on a shift basis, including weekends and public holidays, if required.