Dubai has introduced new rules that could make ordering food online a lot more straightforward — and potentially save you some cash in the process. As the demand for online food delivery grows in the fast-paced city, the Dubai Corporation for Consumer Protection and Fair Trade is stepping in with updated guidelines aimed at eliminating hidden fees and making food delivery costs much clearer.
These new rules ensure that online platforms offer transparent, simple pricing. Now, when you order food online, you’ll get a detailed breakdown of what you’re paying for before you hit the checkout button. No more wondering about surprise charges that pop up when you’re about to pay.
Here’s a breakdown of the new guidelines you can expect:
- Platforms must clearly list the cost of the food, delivery fees (which may vary depending on where you are), service charges (with clear reasoning), and any taxes like VAT.
- If there are any hidden fees (like undisclosed service or subscription charges), you’ll be eligible for a refund. This also includes things like delivery surcharges that weren’t clearly stated.
- The service fees and tips should be transparent. If you’re tipping the delivery driver via the app, 100% of that money must go directly to them.
In addition, platforms need to clearly explain how their ranking system works, so users are not left wondering if an establishment is featured due to a commercial arrangement.
What is most important about the new guidelines: all food delivery platforms must handle users personal data with care. They cannot use or share any info without user’s explicit consent.
This is a big step towards making online food delivery in Dubai more consumer-friendly. Now, when you order Haldiram’s or grab mini Ben’s Cookies for a treat, you can do it with confidence in the pricing.
