In an effort to continue improving travel experiences for all passengers, Emirates has unveiled a series of upgrades and new services aimed at making both the check-in process and the in-flight journey more inclusive. Here’s a breakdown of the new services designed to boost accessibility and inclusivity.
Emirates Upgrades for Passengers Before the Flight
1. Smart Tunnel Immigration System Enhancements
Dubai International Airport’s Terminal 3 has just received an upgrade to its Smart Tunnel immigration system. The new addition includes cameras that can be adjusted to suit the needs of all passengers, particularly those who use wheelchairs or have mobility challenges.
2. Improved Self-Service Check-In Kiosks
Emirates has taken its self-service check-in kiosks to the next level with new features designed to make the process smoother for everyone. The updated kiosks now include:
- braille features
- headphone jack
- text-to-speech functionality
- enhanced touchscreen usability
Additionally, the kiosks can be adjusted to different heights, making them accessible to a wider range of passengers.
3. Accessible and Inclusive Travel Hub Online
For passengers who may need additional support, Emirates has launched Accessible and Inclusive Travel Hub online. This hub provides crucial information and resources for plan a journey and reducing anxiety before flying. The hub offers support for visually impaired travellers, those who need mobility assistance, and those with sensory needs.
Emirates Upgrades for Passengers During the Flight
1. Mattress Hood for Business Class for Passengers with Mobility Disabilities
The airline has introduced an innovative solution in business class for passengers with severe mobility challenges. The newly added mattress hood helps secure the mattress to the seat, preventing any unwanted movement during the flight. This ensures that passengers can remain comfortable and stable throughout the journey.
2. Upgraded In-Flight Entertainment for Visually Impaired Passengers
Emirates has also upgraded its in-flight entertainment system to better serve visually impaired passengers. The updated system now includes:
- audio-cue navigation
- voice metadata feedback
- support for touch gestures
3. Sensory Products and Fidget Toys
Starting November 1, Emirates will introduce a special range of sensory products and fidget toys. Designed to help neurodivergent passengers manage overstimulation, the range includes:
- tactile stress relievers
- fidget tubes
- rubber poppers
These items are intended to promote calm and balance, making the flight experience more comfortable for those who benefit from sensory support.
For those preparing to fly with Emirates, here’s more news. The airline recently implemented new guidelines that restrict the use of power banks during flights. Check out what’s allowed to ensure a smooth and hassle-free experience. Stay tuned to get all the latest news first!
