Terms and conditions

Tickets are non refundable non changeable and non transferable. On entry customer must display a valid photo identification document such as original national ID, driving license, or original passport along with matching name on the debit / credit card that was used for purchase. Online ticket resale is prohibited. If the ticket is bought via a reseller such as Online ticket shop, Viagogo or Dubizzle it is considered invalid, entry to the event will be declined.

It is the responsibility of the
customer to be of the correct age required to enter the event.

It is customers responsibility to abide by the dress code set by the Event Organiser if any. If the customer is declined entry by the Event Organiser for any reason Platinumlist is not liable to refund the tickets. It is the responsibility of the customer to attend the event at the correct time.

Non-attended events will not be refunded by
Platinumlist.

Platinumlist accepts no responsibility for any personal property lost or stolen, or injury or any losses sustained at the event. Platinumlist will not be responsible for any lost or damaged tickets.

Exchanging of seats / tickets or categories is not allowed. One person per ticket. The ticket
is valid only for the specified show and cannot be reused across multiple events.

Event Organiser
has the right to refuse entry once the show has started. No re-entry.

Event artist lineup is subject to change at any time.

Ticket resale is strictly prohibited, tickets purchased by ticket resellers will be canceled and will not be refunded.

Doors will open one hour prior to show start.

To ensure a seamless experience for all our valued guests, we kindly request that you arrive at the venue at least 30 minutes before the show begins.

Please be aware that individuals arriving late will not be admitted until a suitable moment within the show, in consideration of fellow attendees, to minimize disruptions.