Platinumlist Help Center & Contacts – Live Support in UAE & GCC

Need Help? We’re Here for You – Customer Support Service

Our support team is always just a click away.   
Use live chat, WhatsApp, or browse our Platinumlist Help Center for quick answers.

You can chat with us anytime — it’s fast and easy.

For Ticket Buyers

Need help with your ticket, payment, or event details? Our Platinumlist Customer Care UAE (Dubai) team is here to assist you via live chat or WhatsApp — fast and reliably.

Live Chat
WhatsApp Support

Quick Access to Regional Support

Contact Phone Number

KSA - 920 008640
Bahrain - 973 17213013
Qatar - 974 44280999
Oman - 968 22496980

For Organisers

Need assistance with event setup, ticketing solutions, sales reporting, or payouts? Our business support team is ready to assist.
https://platinumlist.net/for-organisers/

General & Account
Event Discovery & Ticket Purchase
Payment & Refunds
Platinumlist Features
Ticket Delivery & Issues
Uploading & Managing Events
Others

Looking for Something Else?

Browse in-depth guides and tutorials here: Help Center for Organisers


FAQs

• How can I contact Platinumlist customer support in the UAE?

If you need assistance, Platinumlist offers several convenient ways to get in touch with their support team: 
Live Chat
WhatsApp Support

Working Hours: Platinumlist customer support is available daily from Monday to Sunday, between 9:00 AM and 10:00 PM (UAE time).

• How to contact Platinumlist in Saudi Arabia?

You can reach Platinumlist’s customer support team in Saudi Arabia by calling our dedicated KSA hotline at 920008640. Our team is available Sunday to Thursday between 09:00 and 17:00 to assist you with any inquiries related to events, ticket purchases, or support.

• Is there a Platinumlist contact number for Bahrain, Qatar, or Oman?

Absolutely! You can reach Platinumlist customer support in the following countries:
Bahrain: +973 1721 3013
Qatar: +974 4428 0999
Oman: +968 2249 6980
Feel free to call these numbers with any questions about events, ticketing, or support needs.

• Does Platinumlist offer customer care in Arabic?

Yes, our customer support team includes Arabic-speaking agents and is fully equipped to assist you in Arabic across all our communication channels — phone, and live chat. Whether you prefer to speak or write in Arabic, we’re here to help!

• Where can I find help with my ticket or payment issue?

If you're experiencing any issues with your ticket or payment, our support team is ready to assist you through multiple channels:
Call Us:
Saudi Arabia: 920008640
Bahrain: +973 17213013
Qatar: +974 44280999
Oman: +968 22496980  
WhatsApp Support: Start a chat instantly via https://bit.ly/PLSupportWA  

Help Center: Visit support.platinumlist.net for FAQs, troubleshooting articles, and step-by-step guides.   We’re here to make sure your experience is smooth and hassle-free!

• What are Platinumlist customer support hours?

Our customer support team is available during the following hours:   Sunday to Thursday: Saudi Arabia, Bahrain, Qatar: 9:00 AM – 5:00 PM Oman: 8:00 AM – 5:00 PM   Weekend Support (Friday & Saturday): All Countries: 11:00 AM – 7:00 PM   We’re here to assist you throughout the week with any ticketing or payment inquiries.

• Is there a Platinumlist help center for ticket refunds or changes?

Yes, Platinumlist offers support for refunds or ticket changes, but only under specific conditions (like event cancellations or major changes). Just aend us by by WhatsApp at +971 501 408 768 or Webchat at https://helpcenter.platinumlist.net/, explain your situation, and our team will be happy to assist you!

• Where can I find the Platinumlist live chat option?

You can chat with our support team directly through our Help Center. Just visit: https://helpcenter.platinumlist.net
Then click on the chat icon to start a live conversation with one of our agents. We're here to help!