Platinumlist Wallet Terms and Conditions
By entering, connecting, using or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the "Platform") including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the "Terms"), including these Wallet Terms and Conditions, Platform Terms and Conditions, terms of our Privacy Policy and any terms or policies available at www.platinumlist.net or mobile/iPad application and you agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and PLP Events LLC (defined hereinafter as “Platinumlist”, “Company”, “We”, “us”, “our”) with reference to the use of this platform.
You become a user of the Wallet by using or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms.
If you do not agree to these Terms, then you may not use the Wallet. Platinumlist reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.
1. Definitions
Wallet: The closed-loop digital balance available under your account on Platinumlist's Platform.
Credits: Monetary value added or refunded to your Wallet, usable only on our platform.
Platform Terms and Conditions: Refers to the general terms and conditions governing the use of Platinumlist’s website, mobile application, and all services offered therein, including but not limited to ticket purchases, account management, and service interactions, as published and updated from time to time on the Platform.
User: Any individual or entity that creates an account and accesses or uses the services offered through the Platform, including use of the Wallet.
Wallet Terms and Conditions: Refers to the specific terms set out in this document that govern the creation, use, funding, refund, expiry, and management of the Wallet. These terms form an integral part of the Platform Terms and Conditions and are binding on all Users who access or use the Wallet.
2. Services and scope
Your Wallet may only be used to purchase tickets and related services made available on the Platform. Once the funds are added to the Wallet, they are not refundable to the original payment method unless required by law.
Credits within the Wallet are non-refundable, non-transferable, and cannot be exchanged for cash or used outside the Platform.
Payments must be made in the currency chosen by the User at the time of Wallet creation or top-up. The Wallet will operate exclusively in the selected currency. Any applicable currency conversion charges or exchange rate differences arising from payments, refunds, or top-ups shall be borne solely by the User.
3. Loading and Receiving Credits
You may add funds to your Wallet via approved payment methods.
Refunds from ticket cancellations will be credited to your Wallet unless otherwise required by law. Refund eligibility and conditions are subject to the Refund Policy stated on the Platform.
By accepting a refund to the Wallet, the User agrees to be bound by these Wallet Terms and Conditions, including any limitations on use, expiry, or non-withdrawal of refunded amounts.
4. Prohibited Uses
Wallet balance cannot be:
- Transferred to another user.
- Withdrawn to a bank or card.
- Used on any other platform or service not owned or controlled by Platinumlist.
- Exchanged for cash, unless required by law.
5. Obligation
By using the Wallet, the User agrees to:
- Use the Wallet strictly in accordance with these Terms and the Platform's policies.
- Ensure that any top-up or payment is made using valid, authorized payment methods.
- Be solely responsible for maintaining the security and confidentiality of their account credentials.
- Regularly review Wallet balances, expiry dates, and transaction history.
- Bear any applicable charges, including currency conversion, processing fees, or taxes, unless otherwise stated.
- Not engage in any fraudulent, unauthorized, or prohibited use of the Wallet.
- Notify the Company immediately of any suspected unauthorized activity or breach of security.
- Accept that refunds issued to the Wallet are subject to the Platform’s Refund Policy and Wallet Terms.
Platinumlist agrees to:
- Maintain and operate the Wallet in accordance with applicable UAE laws and regulations.
- Ensure wallet balances are applied correctly toward eligible purchases or refunds.
- Provide Users with access to their Wallet balance, transaction history, and expiry details.
6. Fraud & Misuse
We reserve the right to suspend or void Wallet balances if we detect misuse, fraud, or violation of Terms.
Right to Suspend: Platinumlist reserves the right to immediately suspend access to the User's Wallet and account, without prior notice, to prevent further unauthorized activity.
Investigation Period: A formal internal review will be conducted, typically within 10 business days, during which the User may be contacted for clarification or supporting information.
User Cooperation: The User agrees to fully cooperate with any investigation, including providing requested documents or explanations related to suspicious Wallet activity.
Outcome & Action:
If misuse or breach of these Terms is confirmed, Platinumlist may permanently disable the Wallet, forfeit any remaining balance, and/or terminate the User’s account.
If no breach is found, Wallet access and any frozen balance will be restored without penalty.
Notification: The User will be notified of the outcome of the investigation and any resulting actions taken.
7. Liability Limitation
We are not responsible for any loss arising from unauthorized use of your Wallet unless caused by our gross negligence.
Platinumlist does not guarantee uninterrupted or error-free operation of the Wallet or the Platform. The availability and functionality of the Wallet may be affected by factors outside our control, including but not limited to internet outages, system maintenance, technical failures, or third-party service disruptions.
To the maximum extent permitted by applicable law, Platinumlist shall not be liable for any loss, damage, or inconvenience suffered by the User as a result of:
- Temporary suspension, unavailability, or delay in Wallet access or functionality;
- Failure to complete a transaction due to system downtime;
- Maintenance or upgrades performed on the Platform or Wallet systems;
- External events such as force majeure, cyberattacks, or service provider failures.
In such events, Platinumlist will make reasonable efforts to restore service as soon as practicable.
8. Indemnity
The User agrees to indemnify and hold harmless Platinumlist from any losses, liabilities, claims, or expenses arising from their breach of these Terms or misuse of the Wallet.
9. Termination
Upon account closure or termination, Wallet balances are forfeited unless required to be refunded under UAE consumer law.
Wallet balances may not be reclaimed or transferred unless required by law.
10. Modifications
We reserve the right to amend these terms at any time at our sole discretion any such changes shall become effective upon publication on the Platform. The continued use of the Wallet after such changes constitutes your acceptance.
We may notify the User of material changes to these Terms via email, in-app message, or other Platform-based notification.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
12. Dispute
Any dispute or claim relating in any way to Wallet shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Related Terms
These Wallet Terms and Conditions form an integral part of the overall Platinumlist Platform Terms and Conditions. By using the Wallet, the User agrees to be bound by:
- The Platform Terms and Conditions;
- The Refund and Cancellation Policy;
- The Privacy Policy, and
- Any other applicable policies made available on the Platform now or in the future.
In the event of any conflict between these Wallet Terms and the general Platform Terms, the Wallet Terms shall prevail with respect to Wallet-specific matters.
